Quick answers to common questions about sizing, delivery, gifts and returns.<\/p>"},"borderRadius":{"id":49029940,"value":"12px"},"textColor":{"id":49029941,"value":"#{text.color}"},"backgroundColour":{"id":49029942,"value":"#0000"},"truncateHeight":{"id":49029943,"value":null},"padding":{"id":49029945,"value":"1"},"fullWidth":{"id":49029946,"value":"0"},"fullBackgroundColor":{"id":49029947,"value":"#{text.fullBackground.color}"},"published":{"id":49029948,"value":"1"},"conditions":{"id":49029949,"value":"[]"},"template":{"id":123141405,"value":"text"}}},{"id":2503351,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":2,"items":[{"id":4924322,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":123853598,"value":"
A. The items are regular fitting, so we recommend taking this into consideration when placing your order. All of the products are modelled on standard UK high street sizes and fit true to size. You can find size guides on each of our product pages to help you with your decision. We operate a free exchange policy (free returns address on UK orders) should you need to swap your item for another size. You can find the returns information on the main menu at the end of the page.<\/p>"},"borderRadius":{"id":123853599,"value":"4px"},"textColor":{"id":123853600,"value":"#{text.color}"},"backgroundColour":{"id":123853601,"value":"#0000"}}}],"properties":{"title":{"id":49029950,"value":"\u2753\ufe0fDo the sizes come up big or small?"},"padding":{"id":49029954,"value":"3"},"fullWidth":{"id":49029955,"value":"0"},"fullBackgroundColor":{"id":49029956,"value":"#fff0"},"published":{"id":49029957,"value":"1"},"conditions":{"id":49029958,"value":"[]"},"questionMeta":{"id":123853595,"value":"\u2753\ufe0fDo the sizes come up big or small?"},"answerMeta":{"id":123853596,"value":"
A. The items are regular fitting, so we recommend taking this into consideration when placing your order. All of the products are modelled on standard UK high street sizes and fit true to size. You can find size guides on each of our product pages to help you with your decision. We operate a free exchange policy (free returns address on UK orders) should you need to swap your item for another size. You can find the returns information on the main menu at the end of the page.<\/p>"},"template":{"id":123853597,"value":"expandable"}}},{"id":2503353,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":3,"items":[{"id":4924323,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":123853605,"value":"
A. Not necessarily. In some rare cases when we do not have all of the stock for an order in any one factory, we will split the order across multiple locations. If your order has been shipped in multiple packages with a tracked service, we\u2019ll send you all of the tracking information in your dispatch confirmation email.<\/p>"},"borderRadius":{"id":123853606,"value":"4px"},"textColor":{"id":123853607,"value":"#{text.color}"},"backgroundColour":{"id":123853608,"value":"#0000"}}}],"properties":{"title":{"id":49029963,"value":"\u2753\ufe0fWill everything I order arrive together?"},"padding":{"id":49029967,"value":"0"},"fullWidth":{"id":49029968,"value":"0"},"fullBackgroundColor":{"id":49029969,"value":"#fff0"},"published":{"id":49029970,"value":"1"},"conditions":{"id":49029971,"value":"[]"},"questionMeta":{"id":123853602,"value":"\u2753\ufe0fWill everything I order arrive together?"},"answerMeta":{"id":123853603,"value":"
A. Not necessarily. In some rare cases when we do not have all of the stock for an order in any one factory, we will split the order across multiple locations. If your order has been shipped in multiple packages with a tracked service, we\u2019ll send you all of the tracking information in your dispatch confirmation email.<\/p>"},"template":{"id":123853604,"value":"expandable"}}},{"id":2503355,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":6,"items":[{"id":4924326,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":123853626,"value":"
A. Yes, in your confirmation and dispatch emails there\u2019s a link which takes you to the FAQ page.Head to the My Order section and follow the instructions to edit or cancel your order. (Please note, this is only possible if your order hasn't yet been processed).<\/p>"},"borderRadius":{"id":123853627,"value":"4px"},"textColor":{"id":123853628,"value":"#{text.color}"},"backgroundColour":{"id":123853629,"value":"#0000"}}}],"properties":{"title":{"id":49029976,"value":"\u2753\ufe0fCan I cancel or amend my order?"},"padding":{"id":49029980,"value":"0"},"fullWidth":{"id":49029981,"value":"0"},"fullBackgroundColor":{"id":49029982,"value":"#fff0"},"published":{"id":49029983,"value":"1"},"conditions":{"id":49029984,"value":"[]"},"questionMeta":{"id":123853623,"value":"\u2753\ufe0fCan I cancel or amend my order?"},"answerMeta":{"id":123853624,"value":"
A. Yes, in your confirmation and dispatch emails there\u2019s a link which takes you to the FAQ page.Head to the My Order section and follow the instructions to edit or cancel your order. (Please note, this is only possible if your order hasn't yet been processed).<\/p>"},"template":{"id":123853625,"value":"expandable"}}},{"id":2503357,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":4,"items":[{"id":4924324,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":123853612,"value":"
A. All orders are shipped in sustainable, eco-friendly packaging, designed with the environment in mind and made with natural materials. They are rip-proof, splash-proof mailers made from paper. Large orders come in cardboard boxes sealed with environmentally friendly tape. It shouldn\u2019t be obvious to the recipient what you\u2019ve purchased, unless they\u2019re already familiar with our packaging\u2019s unique ocean themed doodle pattern.<\/p>"},"borderRadius":{"id":123853613,"value":"4px"},"textColor":{"id":123853614,"value":"#{text.color}"},"backgroundColour":{"id":123853615,"value":"#0000"}}}],"properties":{"title":{"id":49029989,"value":"\u2753\ufe0fWill it be obvious what I've bought? I want to keep it a surprise."},"padding":{"id":49029993,"value":"0"},"fullWidth":{"id":49029994,"value":"0"},"fullBackgroundColor":{"id":49029995,"value":"#fff0"},"published":{"id":49029996,"value":"1"},"conditions":{"id":49029997,"value":"[]"},"questionMeta":{"id":123853609,"value":"\u2753\ufe0fWill it be obvious what I've bought? I want to keep it a surprise."},"answerMeta":{"id":123853610,"value":"
A. All orders are shipped in sustainable, eco-friendly packaging, designed with the environment in mind and made with natural materials. They are rip-proof, splash-proof mailers made from paper. Large orders come in cardboard boxes sealed with environmentally friendly tape. It shouldn\u2019t be obvious to the recipient what you\u2019ve purchased, unless they\u2019re already familiar with our packaging\u2019s unique ocean themed doodle pattern.<\/p>"},"template":{"id":123853611,"value":"expandable"}}},{"id":2503359,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":5,"items":[{"id":4924325,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":123853619,"value":"
A. No, we don't include invoices within orders as standard (less paper!). Instead, all of the confirmation and dispatch information is sent via email to the purchaser. This means the recipient won't know of any pricing\/purchaser information. You can even use the checkout form to have the order dispatched directly to the recipient's address. All of the information needed to return any items if needed is on the packaging.<\/p>"},"borderRadius":{"id":123853620,"value":"4px"},"textColor":{"id":123853621,"value":"#{text.color}"},"backgroundColour":{"id":123853622,"value":"#0000"}}}],"properties":{"title":{"id":49030002,"value":"\u2753\ufe0fAre there receipts with prices on inside the bag?"},"padding":{"id":49030006,"value":"0"},"fullWidth":{"id":49030007,"value":"0"},"fullBackgroundColor":{"id":49030008,"value":"#fff0"},"published":{"id":49030009,"value":"1"},"conditions":{"id":49030010,"value":"[]"},"questionMeta":{"id":123853616,"value":"\u2753\ufe0fAre there receipts with prices on inside the bag?"},"answerMeta":{"id":123853617,"value":"
A. No, we don't include invoices within orders as standard (less paper!). Instead, all of the confirmation and dispatch information is sent via email to the purchaser. This means the recipient won't know of any pricing\/purchaser information. You can even use the checkout form to have the order dispatched directly to the recipient's address. All of the information needed to return any items if needed is on the packaging.<\/p>"},"template":{"id":123853618,"value":"expandable"}}},{"id":2503363,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":7,"items":[{"id":4924327,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":123853633,"value":"
A. If you head to Teemill's circular fashion page<\/u><\/a> or use the QR code on the wash care label, you\u2019ll find the instructions on how to send the items back to us.<\/p>"},"borderRadius":{"id":123853634,"value":"4px"},"textColor":{"id":123853635,"value":"#{text.color}"},"backgroundColour":{"id":123853636,"value":"#0000"}}}],"properties":{"title":{"id":49030028,"value":"\u2753\ufe0fHow do I send my products back to be remade?"},"padding":{"id":49030032,"value":"0"},"fullWidth":{"id":49030033,"value":"0"},"fullBackgroundColor":{"id":49030034,"value":"#fff0"},"published":{"id":49030035,"value":"1"},"conditions":{"id":49030036,"value":"[]"},"questionMeta":{"id":123853630,"value":"\u2753\ufe0fHow do I send my products back to be remade?"},"answerMeta":{"id":123853631,"value":" A. If you head to Teemill's circular fashion page<\/u><\/a> or use the QR code on the wash care label, you\u2019ll find the instructions on how to send the items back to us.<\/p>"},"template":{"id":123853632,"value":"expandable"}}},{"id":2503365,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":11,"items":[{"id":4924330,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":123853654,"value":" A. Yes, we offer an extended return period. Find out more here.<\/u><\/a><\/p>"},"borderRadius":{"id":123853655,"value":"4px"},"textColor":{"id":123853656,"value":"#{text.color}"},"backgroundColour":{"id":123853657,"value":"#0000"}}}],"properties":{"title":{"id":49030041,"value":"\u2753\ufe0fCan I exchange items after Christmas?"},"padding":{"id":49030045,"value":"6"},"fullWidth":{"id":49030046,"value":"0"},"fullBackgroundColor":{"id":49030047,"value":"#fff0"},"published":{"id":49030048,"value":"0"},"conditions":{"id":49030049,"value":"[]"},"questionMeta":{"id":123853651,"value":"\u2753\ufe0fCan I exchange items after Christmas?"},"answerMeta":{"id":123853652,"value":" A. Yes, we offer an extended return period. Find out more here.<\/u><\/a><\/p>"},"template":{"id":123853653,"value":"expandable"}}},{"id":2503367,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":9,"items":[{"id":4924328,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":123853640,"value":" A. The sooner you place your order, the sooner your items will arrive.<\/p> One of the best things you can do is get ahead, but throughout the Christmas season we'll share updates on the shipping deadlines for certain delivery destinations and shipping methods.<\/p>"},"borderRadius":{"id":123853641,"value":"4px"},"textColor":{"id":123853642,"value":"#{text.color}"},"backgroundColour":{"id":123853643,"value":"#0000"}}}],"properties":{"title":{"id":49030054,"value":"\u2753\ufe0fWill I get my order in time for Christmas?"},"padding":{"id":49030058,"value":"3"},"fullWidth":{"id":49030059,"value":"0"},"fullBackgroundColor":{"id":49030060,"value":"#fff0"},"published":{"id":49030061,"value":"0"},"conditions":{"id":49030062,"value":"[]"},"questionMeta":{"id":123853637,"value":"\u2753\ufe0fWill I get my order in time for Christmas?"},"answerMeta":{"id":123853638,"value":" A. The sooner you place your order, the sooner your items will arrive.<\/p> One of the best things you can do is get ahead, but throughout the Christmas season we'll share updates on the shipping deadlines for certain delivery destinations and shipping methods.<\/p>"},"template":{"id":123853639,"value":"expandable"}}},{"id":2503369,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":10,"items":[{"id":4924329,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":123853647,"value":" A. The sooner you place your order, the sooner your items will arrive. Find the latest final shipping dates here.<\/u><\/a><\/p>"},"borderRadius":{"id":123853648,"value":"4px"},"textColor":{"id":123853649,"value":"#{text.color}"},"backgroundColour":{"id":123853650,"value":"#0000"}}}],"properties":{"title":{"id":49030067,"value":"\u2753\ufe0fWhen is the last date I can order from the EU\/USA to receive it in time for Christmas?"},"padding":{"id":49030071,"value":"0"},"fullWidth":{"id":49030072,"value":"0"},"fullBackgroundColor":{"id":49030073,"value":"#fff0"},"published":{"id":49030074,"value":"0"},"conditions":{"id":49030075,"value":"[]"},"questionMeta":{"id":123853644,"value":"\u2753\ufe0fWhen is the last date I can order from the EU\/USA to receive it in time for Christmas?"},"answerMeta":{"id":123853645,"value":" A. The sooner you place your order, the sooner your items will arrive. Find the latest final shipping dates here.<\/u><\/a><\/p>"},"template":{"id":123853646,"value":"expandable"}}},{"id":4411588,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":8,"items":[{"id":4799062,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":119669238,"value":" \u2753 Who do I contact about my order?<\/strong><\/p> 1. In your confirmation and dispatch emails there\u2019s a link which takes you to the FAQ page and Contact form.<\/p> 2. See the Help 24\/7 in the Menu or Footer.<\/p> 3. Or contact my supplier Teemill Ltd at hello@teemill.com<\/strong><\/a> they usually reply within 1\u20132 working days.<\/p> For questions about delivery, sizing, returns or anything practical, please reach out directly to Teemill, my trusted fulfilment partner. They handle all order-related support with care.<\/p> You can contact Teemill here -<\/strong>hello@teemill.com<\/strong><\/a> they usually reply within 1\u20132 working days.<\/p> Thank you for supporting ethical fashion and wildlife, your presence here matters.<\/em><\/strong><\/p>"},"borderRadius":{"id":119669239,"value":"4px"},"textColor":{"id":119669240,"value":"#{text.color}"},"backgroundColour":{"id":119669241,"value":"#0000"}}}],"properties":{"title":{"id":106907238,"value":"CONTACT"},"padding":{"id":106907242,"value":"0"},"fullWidth":{"id":106907243,"value":"0"},"fullBackgroundColor":{"id":106907244,"value":"#fff0"},"published":{"id":106907245,"value":"1"},"conditions":{"id":106907246,"value":"[]"},"questionMeta":{"id":119669235,"value":"CONTACT"},"answerMeta":{"id":119669236,"value":" \u2753 Who do I contact about my order?<\/strong><\/p> 1. In your confirmation and dispatch emails there\u2019s a link which takes you to the FAQ page and Contact form.<\/p> 2. See the Help 24\/7 in the Menu or Footer.<\/p> 3. Or contact my supplier Teemill Ltd at hello@teemill.com<\/strong><\/a> they usually reply within 1\u20132 working days.<\/p> For questions about delivery, sizing, returns or anything practical, please reach out directly to Teemill, my trusted fulfilment partner. They handle all order-related support with care.<\/p>